Effective Date: 01/01/2025**

Zari Diamonds offers Cash on Delivery as a convenience to customers, with structured terms to avoid operational misuse.

1. Cod Availability

  • Available only in select pin codes.
  • Availability shown at checkout.

2. Cod Confirmation

Every COD order requires confirmation via:

  • Phone call
  • WhatsApp
  • SMS

Unconfirmed orders are automatically cancelled.

3. Cod Charges

COD convenience fee may apply and will be displayed at checkout.

4. Payment Terms

  • Only cash is accepted on delivery.
  • Delivery personnel will not accept UPI, card, or partial payments.
  • Full invoice amount must be paid before the package is handed over.

5. Customer Responsibility

Customers must ensure:

  • Availability at delivery address
  • Correct address and contact info
  • Cash ready at delivery

6. Cod Abuse Prevention

Zari Diamonds reserves the right to:

  • Block COD for users with repeated return/refusal patterns
  • Demand prepaid orders for future purchases
  • Take legal action for fraudulent COD orders

7. Non-Delivery Scenarios

A COD order will be marked as failed if:

  • Customer refuses delivery
  • Customer unavailable
  • Customer lacks cash
  • Incorrect address provided
  • Re-shipping charges may apply for future orders.

8. Legal Jurisdiction

All COD-related matters will be governed by Bangalore court jurisdiction.

Cancellation Policy (Extended)

Effective Date: 01/01/2025**

Zari Diamonds offers a structured cancellation system to ensure customer flexibility while maintaining operational efficiency.

1. Process For Cancellation

Step 1 – Request

Customers must contact us via:

  • Mail : info@zaridiamonds.com
  • WhatsApp : +91 98454 24448

Step 2 – Verification

  • We verify order status in our system.

Step 3 – Approval / Denial

  • If order not processed → cancellation approved
  • If already processed → cancellation denied

Step 4 – Refund (See refund terms)

  • Refunds take 7-10 business days.

2. Non-Cancellable Scenarios

  • Orders dispatched or in transit
  • COD orders after confirmation call
  • Sale/discounted products
  • Limited-edition or high-demand items

3. Multiple Order Abuse

Repeated cancellation attempts may lead to:

  • Account review
  • Temporary blocking
  • Permanent ban (for COD abuse cases)

4. Legal Jurisdiction

All cancellation disputes fall under Bangalore courts.